Privacy Policy

Effective Date: January 2025
Website: https://www.safecert.ca

At True North Safety Certifications (“True North,” “we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit safecert.ca, register for courses, or engage with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

a) Personal Information

When you register for a course, request a certificate, or create an account, we may collect:

• Full name

• Email address

• Phone number

• Mailing or billing address

• Employer or company name (if applicable)

• Payment details (processed securely via third-party payment gateways)

b) Training & Certification Data

To deliver certifications and maintain compliance records, we collect:

• Course enrollments

• Completion dates and results

• Certificates issued

• Course expiry notifications

c) Technical Information

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Cookies and usage analytics

2. How We Use Your Information

Your information is used solely to:

• Deliver OHS- and CSA-compliant online training

• Verify your identity and process payments

• Issue digital certificates upon course completion

• Provide course expiry reminders and renewal notifications

• Offer customer support and respond to inquiries

• Improve our website, content, and services

3. Information Sharing & Disclosure

We respect your privacy and never sell or rent your personal information. We may share your data only in the following situations:

• With BIS Safety Software (our course delivery partner) to manage course access, completion tracking, and certificate generation.

• With your employer if training was purchased on your behalf or linked to a corporate account.

• When required by law, regulation, or legal process.

• With trusted service providers that process payments or host secure infrastructure on our behalf.

4. Data Security

We take reasonable and appropriate security measures to protect your personal data, including:

• Encrypted payment processing

• Secure servers and restricted data access

• Routine audits and compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)

While we follow industry best practices, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

We use cookies and analytics tools to:

• Enhance your browsing experience

• Track website performance and user behavior

• Improve course delivery and support services

You can disable cookies via your browser, but some features may not function properly.

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate or outdated information

• Withdraw consent to data collection and processing (may limit access to services)

• Request deletion of your account and associated data

To exercise these rights, please contact us at: support@safecert.ca

7. Third-Party Links

Our website may link to third-party sites, including BIS Training course pages. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services

• Legal or regulatory updates

• Security improvements

Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us:

True North Safety Certifications
Email: support@safecert.ca
Website: https://www.safecert.ca