Online WCB Training

How you interview an injured worker or witness after a workplace incident can make or break a WCB claim — this practical online course covers the key principles of effective post-incident interviews, how to prepare, managing attendees and tense situations, empathy versus sympathy in WCB contexts, interview safety, and proper follow-up. Developed by WCB claims management specialist Anthony Butkovic, with real-world examples, common scenarios, and ready-to-use interview questions.

Workplace injuries are inevitable — how you manage the claim from day one determines the outcome. This practical online course by WCB claims specialist Anthony Butkovic covers the full claims management process including immediate response steps, reporting, managing different injury types, negotiating and monitoring modified duties, protecting against lost time claims, and knowing when to manage versus appeal. Real-world, principle-based guidance that applies to any company, industry, or province.

A foundational WCB orientation for supervisors and employers covering the WCB system, core principles, responsibilities to workers and WCB, the return-to-work process, and your role in supporting an injured worker's recovery and return. Designed to align management and front-line staff on their WCB obligations so the entire organization can work together to manage claims effectively.

When a WCB decision doesn't go your way, knowing how to appeal effectively can save your organization significant costs — this practical online course by WCB specialist Anthony Butkovic walks you through the six elements of an effective appeal, how WCB evaluates claims, gathering evidence, identifying your desired outcome, and writing a persuasive appeal letter using a custom template included with the course. Applicable whether you're initiating or defending a WCB appeal in any Canadian province.

Getting an injured worker back to work safely and cooperatively requires more than paperwork — this practical online course by WCB specialist Anthony Butkovic covers the principles of modified duties, legislation governing return to work, identifying suitable restrictions, offering modified duties and handling resistance, managing the worker through scheduling and discipline, and returning them to full duties. Real-world guidance for safety professionals and supervisors navigating one of the most challenging parts of WCB claims management.